1. How to request help or a refund

Contact support@zaxbrowser.cloud, open a support ticket in ZaxBrowser, or use the official Telegram support link. Include your ZaxBrowser account email, the order or transaction reference, date, amount, affected feature, screenshots or error details, and the result you received. Never send a password, private key, seed phrase, or one-time code.

Report technical failures promptly, preferably within 7 days of the affected order, so logs and supplier records can be checked. This preferred reporting period does not shorten any longer right provided by law. We may request reasonable evidence and may first repair, re-perform, reconnect, replace, or credit the failed service where that provides a complete remedy.

2. Manual USDT deposits and wallet credit

• A USDT transfer is credited only after ZaxBrowser verifies the correct token, network, receiving address, amount, confirmations, and unique transaction reference.
• Sending the wrong asset, using the wrong network or address, omitting network fees, or sending to an expired or unofficial address may be irreversible. ZaxBrowser cannot guarantee recovery of blockchain transfers it did not receive.
• If a verified payment was not credited, we will correct the wallet ledger after review. Duplicate or mistaken payments will be reviewed individually and handled in a lawful, technically possible manner.
• The in-app USDT balance is prepaid Service credit, not a custodial cryptocurrency wallet or bank account. The browser does not provide an automatic withdrawal function. Where a monetary refund is legally required, support will explain the available method and any identity, ownership, network, and destination verification required to prevent fraud.
• Blockchain miner, validator, exchange, conversion, and third-party transfer fees are not charged by ZaxBrowser and normally cannot be refunded by ZaxBrowser.

3. Pro subscriptions

Pro costs 15 USDT for one month and activates immediately after wallet confirmation. It does not renew automatically. A successful activation makes the higher tab limit, AI entitlement, and other displayed Pro features available for the subscription period.

• Eligible: duplicate subscription charge, wallet deduction without activation, a paid feature not delivered after a reasonable repair opportunity, or a material service failure attributable to ZaxBrowser. The remedy may be activation correction, extension, re-performance, wallet credit, or a proportionate refund.
• Normally not eligible: change of mind after successful activation and material use, failure to cancel an intended manual renewal before confirming it, device limitations disclosed by the Service, third-party website restrictions, or suspension caused by a material Terms violation.
• The one-time welcome proxy is a first-Pro benefit with its own 30-day supplier period. It is not renewed or replaced merely because the Pro subscription is renewed, unless it failed to be delivered or was materially defective at provisioning.

4. Managed ISP proxy purchases

Proxy orders purchase supplier inventory immediately after confirmation. Before purchase, ZaxBrowser displays the country, rental period, quantity, authorization method, expiry information, and total USDT price.

• If the supplier rejects a validated order before provisioning, ZaxBrowser is designed to return the charged amount to the user’s ZaxBrowser wallet automatically.
• If a proxy is not delivered, cannot authenticate with the supplied credentials, or is materially different from the purchased specification, contact support promptly. We may verify, repair, replace, extend, or refund the affected proxy to wallet credit.
• Once a working static proxy has been provisioned and supplier cost committed, the order is normally non-cancellable. A website blocking a proxy, differences among third-party geolocation databases, reputation changes, speed affected by distance or the public internet, or failure caused by user configuration does not by itself prove non-delivery.
• No refund is available for use that violates law, the Terms, supplier restrictions, or a third-party website’s rules.

5. AI requests, token packs, and generated media

AI entitlements and purchased credits cover processing capacity. Media-generation pricing is shown before confirmation and may be measured per image or by generated duration.

• If ZaxBrowser or its generation infrastructure fails before providing a usable result and the charge or credits are not restored automatically, contact support for verification and restoration, re-performance, wallet credit, or refund as appropriate.
• A completed result is not refundable solely because of subjective style preference, an imperfect prompt, or an expected creative outcome that was not expressly guaranteed. Verified corruption, an unopenable result, missing paid duration, or a material mismatch caused by a Service failure will be reviewed.
• Requests blocked because the user lacks rights or consent, violates safety rules, submits unsupported or damaged files, or attempts prohibited content are not refundable after processing cost has been incurred, except where law requires otherwise.

6. Processing and outcome

We aim to acknowledge a complete refund request promptly and provide an outcome within 10 business days after receiving the information needed to verify it. Complex blockchain, supplier, security, or abuse investigations may take longer, and we will provide an update. Approved wallet credits appear in the account ledger. Other approved refunds may require additional processing time and network verification.

We may decline a request where records show successful delivery, material use, user-caused failure, an ineligible third-party fee, fraud, duplicate recovery, or a Terms violation. The decision will state the reason. You may reply with new evidence or use any complaint or consumer remedy available under applicable law.

7. Policy changes and contact

Changes apply prospectively from the updated effective date and do not remove rights already attached to a completed purchase. For assistance, email support@zaxbrowser.cloud or open Contact Us in ZaxBrowser.